Customer Service Operations Manager

1 month ago


Singapore Talent Trader Group Full time
Job Description:

We are seeking an experienced Customer Service Operations Manager to join our team at Talent Trader Group.

About the Role:

This is a critical leadership position that requires a strong background in service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry. The successful candidate will lead a team of service technicians and support staff to ensure efficient and timely service delivery.

The ideal candidate will have excellent leadership and communication skills, with the ability to build and maintain relationships with customers and stakeholders. A diploma in Engineering or related field is required, along with a minimum of 3 years of experience in service operations within the ACMV/HVAC industry.

We offer a competitive salary of $85,000 per annum, based on market rates for similar positions in Singapore. Our benefits package includes medical insurance, annual leave, and opportunities for professional growth and development.

Key Responsibilities:

  • Develop and implement service strategies to meet customer satisfaction and business objectives
  • Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance
  • Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction
  • Handle customer escalations and resolve issues in a timely and satisfactory manner
  • Ensure compliance with health, safety, and environmental regulations and industry standards
  • Provide technical support and guidance to the service team and customers

Requirements:

Diploma in Engineering or related fieldMinimum 3 years of experience in service operations within the ACMV/HVAC industryStrong knowledge of ACMV/HVAC systems and equipmentExperience in managing a team of service techniciansExcellent leadership and communication skillsCustomer-focused mindset and ability to build and maintain relationships

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please click 'APPLY' to send in your resume.



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