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Channel Fulfilment Expertise and Services
1 week ago
This role is part of the IT support group within Group Technology and Operations (T&O), responsible for digital channel fulfilment.
The successful candidate will be skilled in handling customer enquiries and resolving issues effectively.
Key responsibilities include:- Providing customer support across various digital channels.
- Resolving customer queries related to IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and more.
- Maintaining clear communication with internal stakeholders.
- Minimum 2-3 years of experience in a similar role.
- Strong customer service skills and ability to work under pressure.
- Good knowledge of Corporate Products and digital banking systems.
