Chief Enterprise ServiceNow Architect

2 weeks ago

Singapore beBeeSolution Full time $90,000 - $120,000
ServiceNow Solution Architect Role
We are seeking an experienced professional to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions.

The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities, including AI/ML, Process Optimization, and Hyperautomation, while ensuring alignment with enterprise architecture principles.

Key Responsibilities
  • Strategic Leadership:
  • Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives.
  • Drive innovation through emerging ServiceNow capabilities, including Now Intelligence, Process Optimization, and Integration Hub.
  • Lead architectural decisions for complex, multi-workstream ServiceNow implementations.
  • Establish centre of excellence frameworks and governance models for sustainable platform growth.
  • Solution Design & Implementation:
  • Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance.
  • Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent.
  • Develop integration architectures using Integration Hub, Flow Designer, and API frameworks.
  • Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence.
  • Leverage ServiceNow's Hyperautomation capabilities, including RPA Hub, Process Optimization, and Integration Hub.
  • Technical Leadership:
  • Guide implementation teams on architectural patterns, coding standards, and best practices.
  • Design scalable solutions using ServiceNow's Common Service Data Model (CSDM).
  • Architect cross-platform solutions integrating ServiceNow with enterprise systems.
  • Establish technical governance frameworks and platform standards.
  • Lead technical discovery workshops and architecture review sessions.
  • Innovation & Continuous Improvement:
  • Research and evaluate new ServiceNow features and capabilities.
  • Drive adoption of modern development practices, including DevOps and Agile.
  • Mentor team members on ServiceNow best practices and emerging technologies.
  • Conduct regular architecture assessments and optimization reviews.

Required Qualifications
  • Experience:
  • 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture.
  • Proven track record leading at least 2 large-scale ServiceNow implementations.
  • Experience architecting solutions across multiple ServiceNow products, including Risk & Compliance, Customer Service Management, and preferably: Environmental, Social and Governance (GRC), Strategic Portfolio Management (SPM), and Public Sector Digital Services (PSDS).

Benefits and Requirements
  • Expert knowledge of:
  • Now Platform App Engine.
  • Integration Hub and Flow Designer.
  • Service Graph CMDB.
  • Now Intelligence & AI capabilities.
  • Performance Analytics.
  • Next Experience UI Framework.
  • Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services.
  • Experience with modern integration patterns and technologies.
  • Certifications:
  • ServiceNow Certified Technical Architect (CTA).
  • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC.
  • ServiceNow Certified System Administrator (CSA).
  • Additional certifications in relevant ServiceNow products preferred.
  • Education:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Master's degree preferred.

Key Competencies
  • Strategic thinking and business acumen.
  • Strong communication and stakeholder management.
  • Problem-solving and analytical skills.
  • Team leadership and mentoring.
  • Innovation mindset.
  • Change management expertise.

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