Technical Application Support Professional

3 days ago

Singapore beBeeSupport Full time $4,000 - $8,000

We are currently seeking a skilled and experienced Software Support Specialist to join our team.

As a Software Support Specialist, you will play a key role in ensuring the smooth operation of applications and providing technical support to end users. Your primary responsibility will be to provide top-notch technical assistance via email, phone, and on-site visits, resolving configuration and functional issues both remotely and on-site.

Key Responsibilities:
  1. Provide expert-level technical support for data security products to end users.
  2. Diagnose and troubleshoot complex configuration and functional issues using strong analytical skills.
  3. Collaborate with internal stakeholders to resolve user-reported issues within defined Service Level Agreements (SLAs).
  4. Work closely with team members to identify root causes and recommend preventive measures or workarounds.
  5. Install and configure security software/products and conduct thorough user acceptance testing.
  6. Perform planned software upgrades and system migrations to ensure seamless operations.
  7. Proactively monitor systems to identify and resolve potential issues before they impact end users.
  8. Continuously review and enhance support processes as part of ongoing improvement initiatives.
  9. Maintain up-to-date support documentation in the Knowledge Base to facilitate user understanding and streamline support operations.
Requirements:
  1. Minimum Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, or related field.
  2. At least 1 year of technical support or customer service experience in IT/software products.
  3. Solid knowledge of IT infrastructure, including software and web applications (.NET), operating systems, databases, networking, and virtualization.
  4. Strong analytical and troubleshooting skills for resolving complex technical issues.
  5. Excellent communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders effectively.
  6. Proactive, self-motivated, and capable of managing multiple customer accounts and projects simultaneously.
  7. Experience supporting government agencies is preferred.
  8. Familiarity with cryptography is an advantage.
  9. IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.
  10. Knowledge of security frameworks and standards (e.g., ISO 27001, NIST); familiarity with IM8 is an added advantage.

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