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Customer Service Team Lead in East Singapore

1 month ago

Singapore PASONA SINGAPORE PTE. LTD. Full time
About the Role

At PASONA SINGAPORE PTE. LTD., we are seeking an experienced Customer Service Team Lead to join our team in East Singapore. This role will be responsible for leading a team of customer service professionals and achieving key performance indicators (KPIs).

Responsibilities
  • Lead the team and each team member to meet KPIs and achieve the team goal.
  • Perform collection and improve AR performance of APAC customers.
  • Engage internal & external customers to resolve issues that prevent customer payment performance.
  • Follow up with customers for payment via phone calls.
  • Assist customers in resolving billing-related issues.
Requirements
  • Minimum 3-5 years of experience in team KPI management and stakeholder communication.
  • Ability to interact with customers via email/phone to achieve work responsibilities.
  • Ability to use internal systems for transactions and Excel.
  • Problem-solving skills.
  • Basic English for internal communication.
  • Proficiency in Japanese comprehension (business level) to liaise with Japanese-speaking customers in Japan.
  • Diploma or degree holder preferred.
  • Experience in customer service or other admin roles will be advantageous.
Benefits

We offer a competitive salary package, including a base salary of SGD $35,000 - SGD $50,000 per annum, depending on experience, plus benefits and bonuses.