Customer Success Team Lead
11 hours ago
We are seeking an exceptional Customer Success Team Lead to join our team at Oriental Remedies East Coast Private Limited. This is a unique opportunity to work with a talented group of individuals who share your passion for delivering outstanding patient care and services.
About the Role:
In this role, you will be responsible for serving as the primary point of contact for patients, external partners, and internal operations. You will manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries. Your excellent customer service skills will ensure that patients receive prompt and professional attention to their concerns.
You will also contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes. Accurate and up-to-date records, including daily, weekly, and monthly performance reports, will be maintained by you. Additionally, you will actively promote clinic services through effective communication and cross-selling techniques, identifying opportunities to upsell services and packages to enhance customer satisfaction and revenue.
Requirements and Qualifications:
To succeed in this role, you will require minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry. Prior experience in a healthcare, clinic, massage, or spa setting is preferred. Immediate availability or short notice start dates are highly advantageous. A passion for Traditional Chinese Medicine (TCM) or the healthcare industry is essential. Adaptability to changing situations and a fast-paced environment are critical skills for success in this position. Strong customer focus, self-motivation, and sales-oriented mindset are also required. Proactive, enthusiastic, independent, compassionate, and a positive learner, you should possess excellent interpersonal and communication skills. Multitasking, prioritization, and independent work abilities are also necessary. Proficiency in Microsoft Office and Google Suite applications is expected.
Salary and Benefits:
This is a rewarding opportunity with a competitive estimated salary range of $45,000 - $65,000 per annum, depending on qualifications and experience. Annual leave starts at 14 days, and we offer Birthday Leave, FREE TCM services, and Tech-enhanced therapies for employees. Employees' family members enjoy 50% discounts on these services. Our great working culture emphasizes Diversity and Work-life balance/harmony. Join us for growth and career development in a dynamic and supportive environment.
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