Medical Office Administrator

5 days ago


Singapore THOMSON MEDICAL PTE. LTD. Full time
Job Overview

We are seeking a detail-oriented and customer-focused Medical Office Administrator to join our team at THOMSON MEDICAL PTE. LTD.

Responsibilities:
  • Patient Registration: Update and maintain patient registration information accurately, ensuring all details are up-to-date and secure.
  • Cashier Duties: Perform cashier transactions in accordance with Standard Operating Procedures, including verifying Medisave account holder balances from the CPF website and attaching relevant information to the HIS after obtaining patient authorization.
  • Query Resolution: Address queries regarding doctors' fees or patients' hospital bills during discharge, providing clear explanations and resolving issues efficiently.
  • Communication: Process and respond to patient requests received via letters, fax, and email appropriately, handling general inquiries and referring to senior staff when necessary.
  • Bed Management: Manage Bed and Operating Theatre bookings after office hours, on weekends, and public holidays, ensuring smooth operations and efficient use of resources.
  • Maternity Patient Support: Enter maternity patients' bio-data upon receiving completed pre-registration forms, maintaining accurate records and facilitating seamless care.
  • Customer Feedback: Attend to customer feedback and update the Patient Service Executive/Manager accordingly, ensuring continuous improvement and exceptional service.
Requirements:
  • Education: Minimum GCE 'O' Level and above
  • Experience: At least 1 year's experience in a customer service role preferably in a hospital environment
  • Skills: Pleasant personality, service-oriented, good interpersonal and communication skills, team player, and ability to work night shifts permanently


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