Medical Office Coordinator

3 days ago


Singapore CRAWFURD MEDICAL CENTRE PTE. LTD. Full time
Job Description

We are seeking a skilled and organized Medical Office Coordinator to join our team at the CRAWFURD MEDICAL CENTRE PTE. LTD.

Role Summary

The successful candidate will be responsible for providing exceptional patient care and administrative support to our healthcare professionals. This is an exciting opportunity to work in a dynamic environment and contribute to the delivery of high-quality patient services.

Key Responsibilities:
  • Manage the front desk, including answering phone calls, messages, and emails in a timely and professional manner.
  • Greet patients and visitors, handle patient registration, and ensure a smooth check-in process.
  • Schedule appointments using our online booking system, as well as through phone calls, messages, and emails.
  • Maintain accurate appointment calendars and manage clinic schedules.
  • Provide excellent customer service, handling patient enquiries and general information about our services.
  • Communicate with patients regarding updates, health reminders, and appointment recalls.
  • Liaise with corporate clients to schedule appointments and provide tailored solutions.
  • Maintain confidentiality and adhere to privacy regulations when handling patient information.
  • Support back-end duties, assist with clerical tasks, and perform data entry as required.
Requirements:
  • A minimum of GCE 'N'/O' level qualification or equivalent.
  • Prior experience as a receptionist or in a customer service role is highly desirable.
  • Healthcare experience is a plus, but not essential.
  • Excellent interpersonal and communication skills, with the ability to think on your feet.
  • Proficiency in spoken and written Mandarin is preferred due to our diverse patient base.
  • Ability to multitask and remain calm under pressure.
  • Basic proficiency in Microsoft Office and familiarity with clinic management software.
  • A customer-focused approach, with a friendly and professional demeanor.
  • Ability to work effectively independently and as part of a team.
Salary and Benefits:

We offer a competitive salary range of SGD $40,000 - $60,000 per annum, depending on experience. In addition, we provide comprehensive benefits, including medical insurance, paid annual leave, and opportunities for professional growth and development.



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