Resort Guest Services Professional

5 days ago


Singapore AMARA SANCTUARY RESORT SENTOSA Full time
Job Summary

We are seeking a highly skilled and customer-focused Resort Guest Services Professional to join our team at Amara Sanctuary Resort Sentosa. As a key member of our Front Office, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

About the Role
  • Perform efficient room check-ins and check-outs, verifying payment details and resolving any issues promptly.
  • Provide top-notch support to guests, addressing their concerns with empathy and professionalism.
  • Maintain accurate records of messages, packages, and transactions, ensuring transparency and accountability.
  • Collaborate with the Concierge team to facilitate guest departures, handling folios, charges, and payments with precision.
  • Support front office operations, assisting with luggage, buggy services, and other duties as assigned by the Front Office Manager.
Requirements
  • Demonstrate exceptional standards of professionalism, ethics, and grooming, maintaining a positive attitude towards colleagues and guests.
  • Possess excellent interpersonal and communication skills, ensuring effective collaboration with team members and guests.
  • Show a high level of adaptability, flexibility, and problem-solving skills, working under pressure in a fast-paced environment.
  • Hold a good understanding of resort and tourism concepts, leveraging this knowledge to provide informed recommendations and services.
  • Hold GCE 'O' levels or above, with the ability to work varied shifts, including weekends and public holidays.
What We Offer
  • A competitive salary of SGD 35,000 - SGD 45,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance, paid annual leave, and training opportunities.
  • The chance to work in a dynamic and growth-oriented environment, surrounded by a talented team of hospitality professionals.
How to Apply

If you are a motivated and service-oriented individual who excels in providing exceptional guest experiences, please submit your application, highlighting your relevant skills and qualifications.



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