Hospitality Service Manager

2 days ago


Singapore SENTOSA BEACH RESORT PTE LTD Full time

As a Hospitality Service Manager at SENTOSA BEACH RESORT PTE LTD, you will oversee the smooth operation of guest relations ensuring exceptional service standards are maintained.

We are looking for an experienced professional with strong interpersonal and communication skills to lead our service associates in their daily activities. You will be responsible for enhancing guest relations and loyalty scores by addressing guest requests in a professional and timely manner.

The ideal candidate is a self-starter who takes pride in being a hotelier, enjoys crafting creative solutions, and has relevant experience in the hospitality industry. Preferably, you hold a hotel management-related education background and possess excellent interpersonal and communication skills.

We offer a competitive salary range of SGD 45,000 - SGD 60,000 per annum, depending on experience, as well as learning and development opportunities for career growth. Other benefits include medical and insurance coverage, employee discounts within the Shangri-La Group, duty meals, and shuttle bus services.

Key Responsibilities:
  • Oversee guest relations and ensure exceptional service standards
  • Lead service associates in their daily activities
  • Enhance guest relations and loyalty scores
Requirements:
  • Hotel Management-related education
  • Relevant experience in the hospitality industry
  • Excellent interpersonal and communication skills


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