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Product and Process Solutions Expert

1 week ago

Singapore TikTok Full time
About Our Team

The Governance and Experience team at TikTok aims to build a safe and trustworthy marketplace for users and partners. We value user experience and work on policies, rules, products, and systems to ensure quality.


Job Description

We are seeking a skilled Product & Process PM to develop service products and process enhancements. This role will partner with global service centers to drive an excellent service experience for TikTok E-commerce.


Key Responsibilities
  • Partner with Service delivery and Product development teams to assess, define, and propose product solutions.
  • Identify product or process problems and opportunities, perform root cause analysis, and provide recommendations for product solutions.
  • Understand problems, policies, and risks, effectively translating them into solutions that improve processes and workflows.
  • Leverage agile development techniques to create solutions in a rapidly changing environment.

Requirements
  • Bachelor's degree or equivalent practical experience.
  • 3+ years of experience in customer service operations and strategy, program, or project management.
  • Experience working cross-functionally with tech and/or non-tech teams globally.
  • Experience driving product and process enhancements in a fast-paced environment.