Functional Process Expert

3 days ago


Singapore Cognizant Full time

Cognizant is seeking a highly skilled Functional Process Expert to join our team. As a senior consultant, you will drive process transformation and improvement initiatives across various domains.

The ideal candidate will have extensive expertise in automating manual processes, diagnosing existing inefficiencies, and proposing innovative solutions based on specified needs. Excellent stakeholder management capabilities are essential for this role.

  • Manage all aspects of project and program engagement, including planning, external vendor relationships, scope change, solutioning, risks, and issues.
  • Continually manage stakeholder expectations through governance processes.
  • Deliver effective executive-level communication on capability and solutions.
Key Responsibilities
  • Translate high-level requirements into detailed documentation within the organization's context.
  • Evaluate and analyze existing business processes to identify opportunities for improvement.
  • Design end-to-end business processes, journeys, and communicate requirements with developers.
  • Develop detailed user stories based on business requirements, following UOB's prescribed format.
  • Ensure user stories are consistent and of high quality.
  • Participate in planning meetings between Product Owners and System analysts to explain story requirements.
  • Collaborate with the design team for requirements requiring User Interface Design.
  • Consult with Solution Architect or System Analyst for technical requirements.
  • Be available for Product Owner discussions on dependencies or backlog topics.
  • Assist in operational impact assessments and ensure affected areas embed in operational readiness plans.
  • Monitor and manage risks/issues related to scope creep.
  • Incorporate non-functional requirements.
  • Work with test manager and tester to translate business requirements into test scenarios.
Requirements
  • Ability to translate high-level requirements into detailed documentation.
  • Ability to evaluate and analyze existing business processes.
  • Ability to envision and design end-to-end business processes.
  • Ability to gather critical information from meetings with stakeholders and produce useful documentation.
  • Excellent functional/documentation skills.


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