Rewards Process Manager

3 days ago


Singapore beBeeOperations Full time $48,000 - $72,000
Job Title: Fulfillment Operations Specialist

As a key member of our operations team, the Fulfillment Coordinator/Executive plays a pivotal role in ensuring seamless rewards fulfillment management. The primary objective is to provide exceptional support to the Fulfillment Manager and contribute towards achieving financial goals and departmental growth.

Key Responsibilities:
  1. Fulfillment Operations & Client Program Management (60%):
  2. Manage all aspects of rewards delivery to clients and program participants.
  3. Nurture strong relationships with vendors (internal and external) to ensure smooth operations.
  4. Conduct regular reviews with vendors on price, availability, and stock levels.
  5. Handle product-related issues arising from redemptions, including lost rewards, Proof of Delivery (POD), incorrect rewards, and irregular orders.
  6. Source new vendors when required and manage insurance with reward vendors (if applicable).
  7. Organize and update product image libraries and manage client and vendor inquiries.
  8. Ensure timely resolution of product process issues and manage monthly outstanding purchase order listings.
  9. Design and implement product marketing specials and seasonal offers.
  10. Rewards Communications: Reply to program support emails and manage client inquiries.
  11. Perform general administration duties related to rewards management.
  12. Collaborate with other departments as needed.


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