Technology Infrastructure Support Specialist

5 days ago

Singapore beBeeITProfessional Full time $60,000 - $80,000

We are seeking a proactive and hands-on IT Professional to support our IT infrastructure, systems, and production technologies.

The ideal candidate will be responsible for maintaining and troubleshooting hardware such as PCs, printers, barcode scanners, and related devices. This includes supporting network infrastructure (LAN/WAN, switches, routers, Wi-Fi) and ensuring stable performance of servers and data storage (file servers, domain controllers).

In addition to hardware maintenance, the IT Professional will manage user accounts, email, Active Directory, and file permissions. They will also monitor and strengthen IT security, including antivirus, firewalls, and data protection policies.

The IT Professional will perform regular data backups and maintain disaster recovery readiness. They will provide technical support for MES, ERP, and factory-specific systems, troubleshoot machine-to-PC communication (e.g., PLCs, IoT devices), and minimize production downtime by ensuring high system uptime.

The successful candidate will install, configure, and maintain business software and applications. They will provide end-user technical support and training when needed and coordinate with software vendors for updates, bug fixes, and implementations.

Key Responsibilities:

  • Maintain and troubleshoot hardware such as PCs, printers, barcode scanners, and related devices.
  • Support network infrastructure (LAN/WAN, switches, routers, Wi-Fi).
  • Ensure stable performance of servers and data storage (file servers, domain controllers).
  • Manage user accounts, email, Active Directory, and file permissions.
  • Monitor and strengthen IT security, including antivirus, firewalls, and data protection policies.
  • Perform regular data backups and maintain disaster recovery readiness.

Requirements:

  • Diploma or Degree in Information Technology, Computer Science, Engineering, or related field.
  • 1–3 years' experience in IT support, networking, or system administration.
  • Experience in a manufacturing / factory environment is an advantage.
  • Strong knowledge of Windows OS (client & server), Networking (LAN/WAN, TCP/IP, switches, routers, Wi-Fi), PC setup and troubleshooting, Basic server administration (Active Directory, file sharing, backup), IT security (antivirus, firewalls, access control).
  • Familiar with ERP/MES systems and factory hardware (printers, scanners, barcode devices).
  • Good analytical and problem-solving skills.
  • Strong communication and interpersonal skills for end-user support.
  • Independent, resourceful, and adaptable to new systems/technologies.
  • Willing to provide on-site production support and occasionally work after-hours or weekends during system downtime.

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