
Technology Support Specialist
1 week ago
Technical Support Specialist
Overview:
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
Responsibilities:
• Provides technical support and troubleshooting services to internal stakeholders
• Collaborates with cross-functional teams to resolve complex technical issues
• Assists in the development and implementation of technical solutions
• Works closely with senior technical staff to ensure seamless delivery of IT services
Requirements:
• Bachelor's degree in Computer Science or equivalent experience
• 2+ years of experience in a technical support role or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Strong problem-solving skills and ability to handle complex technical issues
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment
• Proficiency in UNIX and SQL is a must
• Experience with Splunk for monitoring and analyzing application logs and performance metrics
• Possess proficiency in Linux/Unix operating systems for application management and troubleshooting
Preferred Qualifications:
• Experience with one or more general-purpose programming languages and/or automation scripting - Python is preferable
• Understanding of cloud-based applications and services, with the ability to manage and optimize cloud environments - Kubernetes / AWS
Benefits:
A competitive salary and benefits package that supports your mental, physical, financial, and social wellbeing
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