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Future Shaper
3 weeks ago
Job Overview:
We are seeking an ambitious individual who wants to shape the future and grow professionally. The ideal candidate will uphold service excellence through quality assurance of call centre operations, support the transition to OSS platforms, and ensure accurate data handling.
This role involves making outbound survey and follow-up calls, supporting administrative functions, and driving operational efficiency through process improvements and data analysis.
Key Responsibilities:- Quality assurance of call centre operations
- Support the transition to OSS platforms
- Ensure accurate data handling
- Making outbound survey and follow-up calls
- Supporting administrative functions
- Driving operational efficiency through process improvements and data analysis
- Bachelor's degree in a relevant field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment