
Learning Quality Operations Manager
5 days ago
Our vision is to shape the future of learning and capability development. We are seeking a talented professional to lead our learning operations team, overseeing end-to-end learning administration, including enrolment, assessments, payments, and results management.
Key Responsibilities:
- Lead learning operations
- Manage systems integration, ensuring seamless interactions between our Learning Management System (LMS) and enterprise platforms
- Uphold quality standards, supporting rigorous governance and process excellence
- Enhance learner experience by instilling best practices and elevating the overall journey
- Leverage data for impact, measuring learning effectiveness, tracking operational efficiency, and identifying opportunities to enhance business outcomes
- Drive operational excellence, ensuring reliability, accuracy, and a culture of continuous improvement
Requirements:
- A recognised degree in Business Administration, Human Resources, Learning & Development, or a related field
- 3–5 years of relevant experience in learning administration, operations, or quality management, ideally with supervisory responsibilities
- Strong knowledge of Learning Management Systems (LMS) and integration with enterprise platforms
- Familiarity with ISO 9001:2015 standards and quality assurance frameworks in a learning or corporate training environment
- Proficiency in data analysis and reporting, with the ability to translate insights into practical improvements
- Excellent organisational skills, with a sharp eye for process efficiency and detail
- Strong communication and stakeholder management skills, capable of engaging effectively with senior leaders, faculty, and external partners
- A growth mindset – proactive, adaptable, and committed to advancing learning and operational excellence
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