Job Opening: Customer Service Specialist

5 days ago


Singapore beBeeCustomerService Full time $3,300
Customer Service Representative

This role is a fantastic opportunity to make a positive impact on our customers' experience. As a Customer Service Representative, you will be responsible for providing exceptional service via email and phone.

You will manage customer enquiries efficiently, escalate unresolved issues when necessary, and handle end-to-end sales order processing to ensure accurate order fulfilment.

The ideal candidate will have a diploma in any discipline, minimum 2-3 years of relevant experience in order processing, customer service, and delivery coordination.

You will also require strong communication and interpersonal skills with a customer-centric mindset, proficiency in handling enquiries and claims through email and phone, and competence in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP.

  • Key Responsibilities:
  • Provide prompt and quality customer service via email and phone
  • Manage customer enquiries efficiently and escalate unresolved issues when necessary
  • Handle end-to-end sales order processing and ensure accurate order fulfilment
  • Allocate stocks and arrange deliveries for customer orders
  • Conduct regular customer follow-ups and meetings to maintain strong relationships
  • Resolve issues and provide proactive solutions for value-added customers
  • Generate and consolidate monthly reports for internal and client review
  • Work closely with internal teams to ensure timely issue resolution
  • Recommend and promote new product offerings to existing customers
  • Requirements:
  • Diploma in any discipline
  • Minimum 2–3 years of relevant experience in order processing, customer service, and delivery coordination
  • Strong communication and interpersonal skills with a customer-centric mindset
  • Proficient in handling enquiries and claims through email and phone
  • Competent in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP

Benefits:

  • We offer a competitive salary package, including bonus and allowance
  • A dynamic and supportive work environment

  • Job Opening:

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