Restaurant Host/Hostess
23 hours ago
**About Us**
Marina Bay Sands is a leading hospitality organization in Singapore, committed to building a diverse and inclusive workforce. We provide equal opportunities for our employees to grow and develop their careers.
**Salary**
The estimated salary for this role is SGD 25,000 - 35,000 per annum, depending on experience. This is a competitive compensation package that reflects the market rate for similar roles in the F&B industry.
**Job Description**
We are seeking a skilled Restaurant Host/Hostess to join our team at Marina Bay Sands. As a key member of our front-of-house staff, you will be responsible for ensuring seamless guest experiences from arrival to departure. Your primary duties will include:
- Greeting guests warmly and efficiently, providing a welcoming atmosphere in our restaurant
- Managing reservations, answering phone calls, and responding to guest requests in a timely manner
- Coordinating seating arrangements according to designated rotation plans, prioritizing even distribution across various stations
- Personalizing each guest's experience by addressing them by name, acknowledging special occasions, and passing relevant information to captains and server attendants
- Expressing gratitude to guests as they leave, maintaining a high level of customer satisfaction
- Maintaining accurate records of guest profiles, including special occasions and dates such as birthdays and anniversaries
- Communicating guest feedback to managers and assistant managers, contributing to continuous improvement initiatives
**Requirements**
To be successful in this role, you will need:
- A minimum Secondary school education with 'O' Level passes; a Diploma in any field is an added advantage
- A minimum 1 year of experience in customer service or guest contact roles, preferably in a hospitality organization
- Ability to work varied shifts, including mornings and afternoons, as well as public holidays
- A well-groomed, clean, and professional appearance
- Effective communication skills, both in English and Mandarin, to cater to our multilingual clientele
**Benefits**
As a valued member of our team, you can expect:
- A comprehensive benefits package, including medical and dental coverage, employee assistance programs, and paid time off
- Opportunities for career growth and professional development, aligned with your interests and goals
- A dynamic and supportive work environment, fostering collaboration and teamwork
**Join Our Team**
If you are passionate about delivering exceptional guest experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. Please submit your application, highlighting your relevant experience and achievements.
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