Hotel Front Office Host/Hostess
1 month ago
Job Title: Hotel Front Office Host/Hostess
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Marina Bay Sands. In this role, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay with us is nothing short of unforgettable.
Responsibilities:
- To take reservations, answer phone calls, and respond to guest requests in a timely and professional manner.
- To greet each guest warmly, being helpful, welcoming, and pleasant towards them.
- To seat guests in the restaurant according to designated rotation plans, ensuring they are seated evenly and fairly at various stations.
- To personalize each guest experience by using their names where known, acknowledging special occasions, and passing on relevant information to captains and server attendants.
- To thank guests for patronizing the restaurant as they leave and maintain their profiles and histories.
- To relay all guest comments to the manager and assistant manager.
- To perform any other duties assigned by the supervisor.
Requirements:
- A minimum of secondary school education with O-level passes; a diploma in any field is an advantage.
- At least one year of experience in customer service or guest contact roles, preferably in a hospitality organization.
- The ability to work on rotating shifts, weekends, and public holidays.
- A well-groomed, clean, and professional appearance.
- Fluency in English and Mandarin, with knowledge of additional languages being a plus.
About Marina Bay Sands:
We are committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
Estimated Salary: $35,000 - $50,000 per annum, depending on experience and qualifications.
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