Host / Hostess
1 week ago
About the Role:
Are you a friendly and organized individual who thrives in a fast-paced environment? We are looking for a Food Service Host/Hostess to join our team and create a welcoming first impression for our guests. In this role, you will be responsible for greeting and seating guests, managing reservations, and ensuring the dining area is well-maintained and orderly. You’ll work closely with the front-of-house team to ensure smooth operations and a positive guest experience from start to finish. If you are detail-oriented, enjoy interacting with people, and have a passion for providing excellent customer service, this is the perfect role for you
Job Summary:
As a Food Service Hostess, you will be the first point of contact for guests, playing a vital role in creating a welcoming and positive atmosphere. You will be responsible for greeting and seating guests, managing reservations, and ensuring that the dining area is clean and well-organized. You will also coordinate with the front-of-house and kitchen teams to ensure that guests are seated promptly and efficiently. The ideal candidate will have strong communication and organizational skills, a friendly demeanor, and a passion for providing exceptional customer service in a dynamic, fast-paced environment.
Key Responsibilities:
- Host Area Management: Ensure that the host area is clean, well-supplied, and neatly organized. This includes dusting and cleaning the Mama Shop, magazine doors, and entrance display, as well as checking tables, chairs, and the floor for cleanliness and neatness.
- Stock Management: Regularly check that Popsicle Sticks are well stocked and available for guests.
- Guest Assistance: Provide guests with concise information about the restaurant and assist with any questions they may have.
- Customer Complaint Resolution: Resolve guest complaints amicably and escalate any concerns beyond your control to the appropriate supervisor.
- Reservations Management: Manage the reservation system and provide the Manager on Duty (MOD) with a daily report of the number of customers for schedule planning.
- Multitasking: Effectively manage multiple tasks simultaneously in a fast-paced environment.
- Communication: Communicate any special events or dietary restrictions to the MOD, ensuring that the restaurant’s operations are aligned with guest needs.
- Guest Interaction: Greet guests upon arrival, direct them to their table, and ensure they are seated properly. Make sure they are satisfied with their table and wish them an enjoyable dining experience.
- Customer Service: Provide the highest level of courtesy and hospitality to guests waiting to be seated and offer assistance when necessary.
- Phone Etiquette: Maintain a courteous and professional tone when answering calls, whether communicating with clients or colleagues.
- Calm Under Pressure: Stay composed and manage tasks efficiently during busy times, handling pressure gracefully.
- Floor Assistance: Assist on the restaurant floor with table resets and other side-work tasks, including clearing plates and glasses, as needed.
- Guest Experience: Offer to help guests take photos inside the Mama Shop and ensure a positive experience.
- Farewell Guests: Thank each departing guest with a smile and make eye contact, ensuring they feel appreciated.
- Team Collaboration: Establish strong relationships with Managers, colleagues, and guests, and contribute to maintaining a safe, efficient, and smooth-running restaurant environment.
Tell employers what skills you have
Always Punctual
Team Collaboration
Restaurants
Customer Experience
Exceptional Customer Service
Good Communication Skills
Pressure
Customer Satisfaction
Customer Service
Hospitality
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