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Dispute Manager

2 weeks ago

Singapore MACLINK PTE. LTD. Full time

We are looking for a highly motivated and experienced Dispute Manager - Customer Facing to join our team at MACLINK PTE. LTD.

In this role, you will be responsible for managing customer disputes, providing exceptional service, and ensuring that all issues are resolved promptly and fairly.

The key duties of this position include:

  • Handling a high volume of customer complaints and disputes, responding promptly to customer inquiries and resolving issues efficiently.
  • Communicating with customers through various channels, including phone, email, and chat, to provide timely updates and resolve disputes.
  • Collaborating with cross-functional teams, including sales, marketing, and customer support, to resolve disputes and improve customer satisfaction.
  • Analyzing customer complaints and identifying trends, implementing process improvements to prevent future disputes.
  • Providing training and guidance to junior staff members on dispute resolution best practices and company policies.

To succeed in this role, you will require:

  • Previous experience in customer-facing roles, preferably in a similar environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
  • A positive attitude and a commitment to delivering exceptional customer service, even in challenging situations.