Senior System Analyst

3 days ago

Singapore SYNECHRON TECHNOLOGIES SINGAPORE PTE. LTD. Full time

**Experience Requirements**:

- **Minimum Experience**: 8+ years in System Analysis and Cards Functional Domain
- **Specific Expertise**:

- At least 8+ years in Cardlink/Vision Plus
- Expertise with cards payment networks
- **Technical Skills**:

- Strong proficiency in CICS COBOL, COBOL batch, JCLs, Easytrieve, VSAM, JCL, OPC, and other mainframe utilities
- **Communication Skills**:

- Excellent verbal and written communication skills

**Responsibilities**:

- **Requirement Analysis and Solution Design**:

- Lead discussions with business and IT teams to gather and document technical requirements/solutions, ensuring traceability
- **Collaboration and Documentation**:

- Prepare functional solution documents specifically for card disputes and present them to stakeholders for sign-off
- **Technical Specifications and Review**:

- Collaborate with technical teams to prepare technical interface specifications for dispute management
- Review detailed technical designs, code, test strategies, and test results for dispute-related functionalities
- Responsible for defect triaging, especially in dispute resolution processes
- **Testing and Implementation Support**:

- Guide testers/users in setting up card parameters for new businesses (including new organizations, products, pricing, etc.) and dispute scenarios
- Guide testers/users through the end-to-end reconciliation process, including dispute resolution
- Support system integration, user acceptance, and regression/performance testing, with a focus on dispute management
- Work closely with testers and business users to ensure the coverage of critical functions related to disputes
- Provide post-implementation support for dispute functionalities
- **Dispute Resolution**:

- Develop and implement strategies for efficient dispute management
- Ensure compliance with regulatory requirements and industry standards for card disputes
- Identify and resolve issues related to dispute processes and escalate as necessary
- **Risk Management**:

- Identify and escalate risks related to the project/processes, with a specific focus on dispute resolution

**Key Attributes**:

- Strong analytical and problem-solving skills
- Ability to work collaboratively and lead cross-functional teams
- Detail-oriented with a focus on delivering high-quality results

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