
Global Client Relations Specialist
2 weeks ago
Key Responsibilities:
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- Liaise with clients from around the globe, including professional retail clients, advisors and broker-dealers.
- Develop and maintain long-term client relationships through responsive, superior and high-touch service.
- Handle clients' enquiries via different channels, including email, ticket, live chat and phone call.
- Assist clients in understanding the entire trading cycle, including the funding process, position transfers, corporate actions, margin calculation and statement reconciliation.
Core Competencies:
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- Strong product knowledge – Equities, Options, Futures, FX
- Self-starter with a highly analytical and critical-thinking mindset
- Excellent command of written and spoken English and Chinese (Mandarin is a strong plus)
Requirements:
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- Minimum 2 years experience at a global financial institution
- Preferably licensed with CMFAS 1A, 2A, 6 and 6A or be able to obtain by attending licensing paper exams within a short period after joining
Company Benefits & Perks:
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- Competitive Salary, annual performance-based bonus and stock grant
- CPF Contributions
- Excellent medical insurance, including dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch is ordered in-house with a fully stocked kitchen
- Modern offices with multi-monitor setups
- Hybrid work arrangement role permitting
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