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Front Office Management Manager

1 week ago

Singapore Resorts World at Sentosa Pte Ltd Full time
About Us:

Resorts World Sentosa (RWS) is a leading entertainment and leisure destination in Singapore, home to various iconic attractions, luxury hotels, and dining experiences. As an Operations Team Lead, you will play a critical role in maintaining the highest standards of service quality and efficiency at our front office.

Responsibilities:
• Collaborate with Operations Managers to implement operational strategies that enhance guest satisfaction
• Supervise and train team members to ensure seamless execution of front desk duties
• Foster strong relationships with other departments to ensure effective communication and collaboration
• Participate in emergency response procedures to ensure the safety and wellbeing of guests and colleagues

Requirements:
• Bachelor's degree in Hospitality, Business Administration or related field
• Minimum 3 years of experience in a supervisory role in hospitality, preferably in a luxury hotel setting
• Excellent leadership, communication and problem-solving skills
• Ability to work independently and as part of a dynamic team
• Proficiency in Microsoft Office applications