Hotel Reservation Expert

7 days ago

Singapore beBeeReservation Full time $30,000 - $50,000
Job Description

We are seeking a skilled and customer-focused Hotel Reservation Expert to join our team.

In this role, you will be responsible for handling all reservation inquiries, confirmations, modifications, and cancellations for the hotel. You will serve as the first point of contact for guests, providing accurate information and delivering outstanding service to ensure a smooth and seamless booking experience.

Beyond taking reservations, your role contributes directly to the guest journey — from pre-arrival through to their stay. You'll work closely with the Front Office, Sales, and Revenue teams to ensure booking accuracy, maximize room occupancy, and uphold service standards that reflect excellence.

Key Responsibilities:

  • Respond promptly and professionally to all reservation inquiries via phone, email, online platforms, or in person, ensuring a response within 24 hours.
  • Act as a brand ambassador by providing comprehensive and up-to-date information on hotel facilities, room categories, rates, promotions, packages, and local attractions to assist guests in making informed decisions.
  • Accurately enter, update, and manage all reservations in the hotel's property management system (PMS) and other booking platforms, ensuring all guest details and special requests are meticulously recorded.
  • Confirm bookings and send timely, accurate confirmation details to guests.
  • Assist guests with special requests, reservation modifications, cancellations, and group bookings.
  • Proactively upsell room categories, packages, and hotel services to maximize revenue opportunities.
  • Collaborate closely with the Sales & Marketing, Front Office, and Revenue teams to ensure accurate room allocations and maintain rate integrity.
  • Communicate all special guest requests, preferences, and booking details to relevant departments to guarantee a seamless and personalized guest experience.
  • Monitor daily arrivals, cancellations, and no-shows, providing timely updates to the Front Office team.
  • Address guest concerns or complaints related to reservations courteously, efficiently, and with a service-oriented approach.

What We Offer:

A dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

About Us:

We are a leading hospitality company dedicated to delivering exceptional guest experiences and exceeding expectations.

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