Senior Operations Manager
4 weeks ago
We are seeking a highly skilled Senior Operations Manager to lead the development and transition of our Student Internship Programme (SIP) dashboards from SAS to Power BI. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to manage multiple projects concurrently.
Key Responsibilities- Lead the development and transition of SIP dashboards from SAS to Power BI, leveraging technical expertise to conduct in-depth data analysis and generate detailed reports.
- Manage initiatives to improve SIP processes, ensuring the effective setup and maintenance of SIP data collection platforms to support seamless feedback collation and reporting.
- Work closely with the Enterprise Student Management System (ESMS) team to configure, test, and optimize the new SIP system to enhance system functionality.
- Compile, prepare, and deliver detailed SIP statistics and insights for Ministry of Education (MOE) and Temasek Polytechnic (TP) management, facilitating informed decision-making.
- Lead efforts in data extraction, cleaning, and dissemination, managing requests from internal and external stakeholders to ensure accuracy, timeliness, and integrity of data reports.
- Provide high-level system services to various schools, including support for the SIP dashboard and resource hub, ensuring seamless operations across departments.
- Spearhead preparatory tasks for new academic years, including SIP system setup, handbook updates, and document revisions.
- Co-lead and contribute to process improvements, analyzing data to implement efficient procedures and systems, and identifying trends and recurring issues to resolve problems and enhance overall operational performance.
- Provide timely information and insights to management, contributing to both operational and strategic decision-making, and using best practices and internal/external knowledge to improve performance and drive service enhancements.
- Contribute to department-wide and polytechnic-wide events and activities, leveraging expertise to support both operational and strategic goals.
- A minimum of 5 years of relevant experience, preferably with an educational institution.
- Strong analytical and data interpretation skills, with the ability to use statistical tools for reporting and analysis.
- Proven project and team management experience, particularly in cross-functional initiatives.
- Strong problem-solving, analytical, and excellent communication skills, both written and spoken.
- IT system support experience is advantageous.
- Ability to manage multiple projects concurrently, meet deadlines, and deliver high-quality results.
- Self-driven, results-oriented, with a strong passion for both qualitative and quantitative work.
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