Senior Operations Manager

4 weeks ago


Singapur, Singapore Careers@Gov Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to lead the development and transition of our Student Internship Programme (SIP) dashboards from SAS to Power BI. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to manage multiple projects concurrently.

Key Responsibilities
  • Lead the development and transition of SIP dashboards from SAS to Power BI, leveraging technical expertise to conduct in-depth data analysis and generate detailed reports.
  • Manage initiatives to improve SIP processes, ensuring the effective setup and maintenance of SIP data collection platforms to support seamless feedback collation and reporting.
  • Work closely with the Enterprise Student Management System (ESMS) team to configure, test, and optimize the new SIP system to enhance system functionality.
  • Compile, prepare, and deliver detailed SIP statistics and insights for Ministry of Education (MOE) and Temasek Polytechnic (TP) management, facilitating informed decision-making.
  • Lead efforts in data extraction, cleaning, and dissemination, managing requests from internal and external stakeholders to ensure accuracy, timeliness, and integrity of data reports.
  • Provide high-level system services to various schools, including support for the SIP dashboard and resource hub, ensuring seamless operations across departments.
  • Spearhead preparatory tasks for new academic years, including SIP system setup, handbook updates, and document revisions.
  • Co-lead and contribute to process improvements, analyzing data to implement efficient procedures and systems, and identifying trends and recurring issues to resolve problems and enhance overall operational performance.
  • Provide timely information and insights to management, contributing to both operational and strategic decision-making, and using best practices and internal/external knowledge to improve performance and drive service enhancements.
  • Contribute to department-wide and polytechnic-wide events and activities, leveraging expertise to support both operational and strategic goals.
Requirements
  • A minimum of 5 years of relevant experience, preferably with an educational institution.
  • Strong analytical and data interpretation skills, with the ability to use statistical tools for reporting and analysis.
  • Proven project and team management experience, particularly in cross-functional initiatives.
  • Strong problem-solving, analytical, and excellent communication skills, both written and spoken.
  • IT system support experience is advantageous.
  • Ability to manage multiple projects concurrently, meet deadlines, and deliver high-quality results.
  • Self-driven, results-oriented, with a strong passion for both qualitative and quantitative work.


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