Enterprise IT Support Professional
1 month ago
At Datadog, we are seeking an experienced Enterprise IT Support Professional to join our globally distributed team. This role offers a unique opportunity to work with stakeholders across the organization and provide high-quality support to employees worldwide.
The successful candidate will be responsible for handling general ticketing, account management, and problem escalation, as well as participating in the On-Call rotation to provide urgent assistance to users. They will also identify trends, contribute to fixing issues, and work on company-wide projects impacting all employees.
We value people from all walks of life and understand that not everyone will meet all the qualifications on day one. If you're passionate about technology and want to grow your skills, we encourage you to apply.
This is a full-time position offering a competitive salary range of $80,000-$120,000 per year, depending on experience. We offer a comprehensive benefits package, including new hire stock equity (RSUs), employee stock purchase plan (ESPP), continuous professional development, product training, and career pathing.
The ideal candidate will have excellent verbal and written communication skills, experience in providing detailed support under high-pressure settings in a corporate environment, and a passion for technology and customer service. They should also be familiar with Google Workspace and other common SaaS applications, such as Slack, Zoom, Trello, RingCentral, and Jamf.
In this role, you will have the opportunity to work closely with our hybrid workplace culture, collaborating with colleagues across the globe to ensure seamless support to our employees. You will also participate in our intradepartmental mentor and buddy program, which fosters in-house networking and knowledge sharing.
If you're looking for a challenging and rewarding career opportunity in a fast-paced, high-growth startup environment, please submit your application today.
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