Compliance and Service Excellence Manager
3 days ago
At Ecics Limited, we pride ourselves on being a collaborative and supportive team. As an Operations Specialist, you will work closely with cross-functional teams to drive business growth and success. Your responsibilities will include managing day-to-day operations, developing and implementing process improvements, analyzing and reporting on key performance indicators, and providing excellent customer service and support.
Key Responsibilities:
- Manage day-to-day operations to ensure smooth delivery of services.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze and report on key performance indicators to inform business decisions.
- Provide excellent customer service and support to internal and external stakeholders.
Requirements
To be considered for this role, you should have a strong background in the insurance industry, preferably with experience in policy processing and compliance. A Diploma Holder in any discipline is required, and candidates with insurance certifications will be given preference. Excellent communication and customer service skills are essential, as well as proficiency in Microsoft Office applications.
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