Account Support Specialist

4 weeks ago


Singapur, Singapore Elsevier (Singapore) Pte Ltd Company Full time

About the Role

We are seeking a highly skilled Account Support Specialist to join our team at Elsevier (Singapore) Pte Ltd Company. As a key member of our sales operations team, you will be responsible for executing the contracting and renewal processes within your assigned territory.

Key Responsibilities

  • Be the primary point of contact for sales teams to create proposals and conduct pricing simulations for new sales and renewals.
  • Work closely with customers to validate purchase history, usage statistics, and identify opportunities to maximize the value of their subscription.
  • Collaborate with cross-functional teams to construct complex and compliant contracts for our largest customers.
  • Coordinate with the processing team to ensure deals are processed accurately and in a timely manner.
  • Develop an in-depth understanding of our business models, contracting terms, and products, and execute processing in CRM when required.
  • Work closely with sales teams to build plans to achieve our renewal targets.
  • Support projects aimed at increasing process efficiency or enhancing customer experience.

Requirements

  • At least 5 years of experience in Sales Operations, Renewals Sales, or Order Management.
  • Excellent communication and collaboration skills.
  • Ability to work independently and anticipate business needs.
  • Strong organizational and analytical skills.
  • Experience with Microsoft Office productivity suite, especially Excel.

What We Offer

  • A healthy work-life balance across the organization.
  • An appealing work prospect with numerous wellbeing initiatives.
  • Shared parental leave, study assistance, and sabbaticals.
  • Medical Inpatient and Outpatient Insurance.
  • Maternity, paternity, and adoption benefits.
  • Long Service Award.
  • Flexible Working Arrangements.
  • Access to Learning and Development Resources.


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