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Learning Experience Director

3 weeks ago

Singapore beBeeEducation Full time $90,000 - $120,000
Education and Training Manager Job Description

Develop comprehensive training programs for sales ambassadors, focusing on brand storytelling, product knowledge, selling skills, and customer service excellence.

Maintain up-to-date training materials reflecting the latest brand developments and product innovations.

Design, implement, and evaluate training programs tailored for sales ambassador conferences and learning events.

Conduct engaging and informative training sessions on brand heritage, 'savoir-faire', product details, and effective retail selling techniques.

Provide expert guidance on tasting ceremonies, event food pairings, and address related inquiries.

Conduct regular store visits to assess training effectiveness, provide individualized coaching, and identify areas for improvement.

Liaise with Maisons to organize educational hosting programs for corporate teams and sales ambassadors, fostering a deeper understanding of the brand.

Build and maintain strong relationships with external stakeholders, including retailers and their staff, to ensure the effective deployment of education tools and training resources.

Analyse consumer behaviors, industry trends, and competitive benchmarks to identify opportunities to enhance the in-store customer experience.

Implement structured selling approaches and training interventions to drive customer engagement and improve sales performance.

Manage and optimize the MH Learning digital learning platform to facilitate efficient onboarding, continuous employee development, and track training progress.

Ensure the platform is user-friendly, up-to-date, and aligned with training objectives.

Train selected local sales ambassadors to be local trainers delivering consistent and high-quality training across the region.

Actively participate in seminars, regional meetings, press/PR events, VIP dinners, and engage with key individuals to passionately represent and promote our high-end luxury products.

Collect and analyse feedback from frontline teams and stakeholders to continuously improve training content, delivery methods, and overall program effectiveness.

Track key performance indicators (KPIs) to measure the impact of training initiatives on sales, customer satisfaction, and employee engagement.

Support the CRM program and future clienteling initiatives across the region by providing training and resources to enhance customer relationship management skills.