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Exceptional Customer Service Professional
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Singapore beBeeCustomerService Full time $40,000 - $60,000Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our organization. The ideal candidate will have excellent communication and problem-solving skills, with the ability to provide exceptional customer service in a fast-paced environment.The successful candidate will...
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Exceptional Customer Service Representative
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Singapore beBeeCustomerService Full time $3,000 - $4,500Delivering Exceptional Customer Service ExperienceAbout the Role:We are seeking a highly motivated and customer-focused individual to join our service team as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and...
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Exceptional Customer Service Professional Wanted
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Singapore beBeeCustomerService Full time $150,000 - $200,000Delivering Exceptional Customer Service Experience.We are seeking a highly skilled professional to join our team as a Customer Service Manager. The successful candidate will be responsible for providing outstanding customer service, managing customer relationships, and driving high satisfaction levels.Main Responsibilities:Collaborate with cross-functional...
Exceptional Customer Service Professional
3 weeks ago
The role of a Customer Service Executive, Web Comms involves handling customer and intermediary interactions with the goal of creating positive impressions that attract and retain customers and intermediaries. This position reports to the Correspondence Team Lead and is responsible for managing email enquiries using Salesforce and providing quality responses in line with the company's tone of voice.
Purpose of the RoleThe purpose of this role is to provide exceptional customer service and support to customers and intermediaries through various channels such as email, phone, and face-to-face interactions.
Responsibilities- Manage email enquiries using Salesforce and provide quality responses in line with the company's tone of voice.
- Perform one-stop service delivery in processing customer requests and achieving high first contact resolution.
- Assist customers in getting issues resolved amicably and come up with mitigating solutions as part of customer handling.
- Provide responses to customers via letters and outbound calls, where applicable.
- Ensure that risks taken in own areas of work are controlled within approved limits.
- Ensure key risks have been understood, identified, and managed and that concerns are raised with line management where needed.
- Experience: At least 1 year of experience in Customer Service.
- Good command of English, both oral and written.
- Good problem-solving skills.
- Academic: Degree / Diploma.
- Certificate on HI, M5, M8 or M9 will be advantageous.
