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Leading Store Performance Specialist
2 weeks ago
The Store Operations Manager is responsible for overseeing the daily activities of multiple stores and leading a team to drive sales, customer satisfaction, and operational excellence.
This role involves managing store performance through proactive KPI monitoring, collaborating with commercial and merchandising teams to optimize product offerings, and ensuring consistent adherence to standard operating procedures.
Key Responsibilities:- Drive store performance through proactive KPI monitoring and implement corrective actions as needed.
- Collaborate with Commercial and Merchandising teams to optimize product mix, promotions, and visual merchandising.
- Deliver regular sales performance reports and analysis, and cascade commercial objectives to store teams.
- Diploma or Bachelor's Degree in Business, Retail Management, or a related field.
- Minimum 5 years of relevant experience in retail operations, including team management experience.
- Prior exposure to cruise terminal, travel retail, or duty-free environment is an advantage.
Strong leadership, hands-on management, and the ability to coach and motivate retail teams are essential to succeed in this fast-paced environment.
Essential Skills- Coaching
- Operational Excellence
- Visual Merchandising
- Appraisals
- Inventory Management
- Merchandising
- Stakeholder Engagement
- Adaptable
- People Development
- Team Leadership
- Team Management
- Loss Prevention
- Service Excellence
