Chief Terminal Operations Officer

6 days ago

Singapore beBeeOperations Full time $100,000 - $140,000
Operations Management Role

Job Overview:

The Operations Manager is responsible for leading staff at assigned terminals and maintaining sufficient manpower for optimal terminal operations.

  • Key Responsibilities include: Ensure compliance with Operational KPIs, Safety & Security procedures, day-to-day deployment, overseeing daily key activities, guiding and coaching staff to carry out their duties efficiently and effectively.

A culture of service excellence is fostered by collecting and encouraging compliments to achieve the company's Service Quality goals.

Incidents or accidents are investigated and new processes and control measures implemented as needed.

The role also involves serving as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Duties
  • Manage attendance, leave, discipline, morale and welfare for approximately 60-120 direct reports in assigned terminal(s).
  • Plan monthly roster for TSO and TCO.
  • Manage attendance and overtime reports for payroll verification.
  • Conduct performance appraisals for all direct reports.
  • Ensure proper housekeeping of terminal office, including updated notices and deployment boards.
  • Communicate policies, processes and important information to all direct reports.
  • Facilitate staff engagement and address grievances effectively.
Equipment and Training
  • Ensure that allocated equipment is properly maintained, focusing on serviceability and cleanliness.
  • Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
  • Hold regular coaching sessions with direct reports to support their development.
Client Management
  • Respond promptly to client service calls during shift duty.
  • Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
  • Perform any other duties as assigned by management.

Key Periodic Duties include performing Operations Supervisor responsibilities when required, Terminal Management Centre duties as needed and attending regular Ops meetings for performance reviews and business/operations updates.

Diploma / Degree in Science/Engineering from a recognized university is preferred. Minimum 3 years of managerial experience in airport terminal operations or operations management is required.

Familiarity with Changi Airport terminal operations is an added advantage. Project Management skills are also beneficial.

Possess excellent interpersonal, communication and organizational skills. Adaptable to change and a good team player.

Proficient in Microsoft Office and able to work on Shift Duty. Able to obtain an Airport Pass (Airside).

Tell employers what skills you have:

Coaching
Management Skills
Microsoft Office
Appraisals
Housekeeping
Operations Management
Administration
Payroll
Adaptable
Project Management
Planning and Implementation
Terminal Operations
TSO
Team Player
Service Excellence
Stakeholder Management

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