Renewal Process Manager
3 weeks ago
Key Responsibilities
- Oversee the entire renewal process, ensuring seamless coordination and communication with Sales, Finance, and other stakeholders to meet customer renewal intentions.
- Collaborate closely with partners and customers to understand contracts and terms, generating and sending quotes 120 days in advance that meet contractual requirements.
- Engage customers in value discussions, building relationships with key stakeholders to facilitate on-time renewals.
- Work closely with Account Managers and Customer Success Managers to develop customer strategies and sales plans.
- Provide critical information to internal and external customers regarding quotes, reinstatements, co-terminations, and contract consolidations.
- Contribute to a team environment to ensure timely completion of assigned tasks and meet specified deadlines for assigned regions.
- Support internal management reporting and meet all contractual and reporting deadlines.
- Perform additional duties as required.
Requirements
- Experience working with software renewals and proven ability to manage high volumes of renewals.
- Strong organizational skills, including detailed record-keeping, excellent follow-through, and high accuracy.
- Excellent verbal and written communication skills and proven track record of flexibility in a team setting.
- Proficiency in MS Word and Excel and basic sales skills.
- Desirable skills include Mandarin/Cantonese language proficiency, knowledge of Dynatrace software products, and licensing and product pricing expertise.
About Dynatrace
Dynatrace offers a culture of excellence with competitive compensation packages and a commitment to innovation. As a market leader, we invest heavily in R&D, ensuring market-leading customer value and quick adoption. Our platform is trusted by over half of Fortune's Top 100 and we work closely with leading cloud providers like AWS, Azure, and Google Cloud. We're an equal opportunity employer and value diversity in our global team.
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