Senior Manager of Renewal Sales

4 weeks ago

Singapur, Singapore Qlik Full time
About the Role

We are seeking a highly motivated Senior Manager of Renewal Sales for the APAC region, based in Singapore. This role will report directly to the Vice President, Global Renewals, and will be part of the Customer Success Organization.

Key Responsibilities
  • Lead and manage the APAC Renewal Sales Team: Provide strategic direction, mentorship, and performance management to a team of renewal sales professionals across the region.
  • Drive GRR Performance: Own the Gross Renewal Rate (GRR) for the APAC region, executing strategies to ensure renewals, minimize churn, and maximize customer satisfaction.
  • Transition Customers to SaaS and AI Solutions: Lead efforts to move customers from on-premise solutions to Qlik's cloud-based SaaS offerings and AI-driven innovations, positioning these transitions as opportunities for growth and enhanced customer outcomes.
  • Customer Retention and Growth: Develop strategies to not only secure renewals but also identify opportunities to drive additional value and growth within accounts through upselling and cross-selling.
  • Risk Mitigation: Proactively identify at-risk customers and collaborate with Customer Success, Support, and Sales teams to develop tailored solutions that address their needs and ensure renewal.
  • Collaborate with the Customer Success Organization: Work closely with cross-functional teams, including Customer Success, Services, and Sales, to optimize customer retention, adoption, and satisfaction.
  • Data-Driven Strategy: Utilize analytics to monitor renewal trends, forecast outcomes, and inform decisions, ensuring that strategies are informed by data and tailored to the specific dynamics of the APAC market.
  • Operational Excellence: Ensure that renewal processes are streamlined and scalable, working with internal stakeholders to drive operational efficiency, compliance, and adherence to pricing strategies.
  • Strategic Leadership: Own the development of the APAC renewal sales strategy, aligning with global objectives and ensuring that the team's efforts support both customer retention and growth initiatives.
Requirements
  • 7+ years of experience in sales, customer success, or renewals, with at least 3 years in a leadership role.
  • Background in business intelligence or data analytics software.
  • Experience working in a global, matrixed organization.
  • Proven track record of driving GRR and exceeding renewal targets, particularly in a subscription-based model within the APAC region.
  • Experience leading customer transitions to cloud/SaaS environments and familiarity with AI-driven solutions.
  • Ability to identify and drive growth opportunities within accounts while effectively managing and mitigating renewal risk.
  • Strong team leadership skills, with a focus on coaching and developing a high-performing team.
  • Excellent communication, negotiation, and relationship-building skills.
  • Data-driven mindset with a strong understanding of how to use analytics to inform decisions and forecast outcomes.
  • Familiarity with Salesforce or other CRM systems and cloud-based software.
About Qlik

Qlik is a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights, driving strategic business outcomes. We serve over 40,000 global customers, leveraging pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

At Qlik, we are committed to delighting our customers at every interaction, understanding their needs, creating the right engagement for the right customer at the right time.

What We Offer
  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment

We highly encourage participation in our corporate social responsibility initiatives, giving back to the community and making a positive impact.

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