Commercial Renewal Specialist

2 months ago

Singapur, Singapore Moody's Full time

About the Role:

This is a unique opportunity to join Moody's as a Commercial Renewal Specialist, where you will play a critical role in driving sales growth and managing client relationships. As a key member of our team, you will be responsible for working closely with sales colleagues and internal stakeholders to manage and grow Moody's business across a territory of existing customers.

Key Responsibilities:

  • Meet or exceed annual sales goals and targets by securing renewal rates as per yearly sales defined targets for Moody's existing business, exploring opportunities to expand it, and managing sales cycles to closure.
  • Manage a portfolio of client renewals end-to-end, including driving growth through price increases or expanded scope of services, negotiating all commercial aspects of the renewals, notifying clients of upcoming contract expiration, presenting renewal proposals, and executing appropriate agreements.
  • Identify additional products and services that clients may benefit from, generating upselling and cross-selling opportunities, and collaborate with Domain Sales, Business Development Representatives, Industry Practice Leads, and Solution Specialists for lead generation of additional use cases.
  • Identify and help mitigate roadblocks at an early stage to ensure successful, on-time execution of renewal processes and contract execution.
  • Partner with colleagues in Sales, Sales Operations, and Product Management to provide seamless support during the renewal journey.
  • Identify and manage client stakeholders and build and maintain relationships with key individuals across multiple levels, including primary contact, procurement, accounts payable, legal, etc.
  • Review and understand contract terms and conditions, ensuring contracts are compliant.
  • Work closely with Customer Service, Customer Success, Product Specialists, and other stakeholders to assess overall account health and review client product adoption.
  • Collaborate with Product Management and Product Strategy to promote improvement in product quality and the development of new sources of revenue.
  • Support the growth and further development and automation of renewal processes for the business.

Requirements:

  • 2-3 years of professional experience in sales, sales operations, and/or customer success roles.
  • Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing, or related fields.
  • Understanding of different parts of the global financial services industry, including market dynamics and customers' business drivers.
  • Ability to present high-level information as well as detailed demonstrations of products and services.
  • Excellent verbal/written communication and presentation skills.
  • Excellent verbal and written skills in English. Any additional language is beneficial.
  • Ability to work both independently and within a team environment, with focus and high attention to detail.

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