Senior Gateway Coordinator

2 weeks ago


Singapur, Singapore C.H. Robinson Full time
Job Summary

C.H. Robinson is seeking a highly skilled and experienced Senior Gateway Agent to join our team. As a key member of our global forwarding team, you will be responsible for ensuring the smooth operation of our international shipping processes.

Responsibilities
  • Maintain Operational Excellence:
    • Understand the complexities of international shipping from purchase order issuance to delivery of cargo.
    • Initiate, prepare, process, and assemble all required documentation for air, LCL, or FCL shipments.
    • Ensure accurate and timely processing, distribution, and release of documentation to carriers, customers, and agents.
    • Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges.
    • Execute and coordinate tasks, mentor others, and maintain high levels of data integrity within shipments.
    • Coordinate and problem-solve on complex consolidations.
    • Coach and train others.
  • Facilitate Relationships:
    • Communicate clearly, timely, and effectively with CHR offices, agents, and outside vendors.
    • Act as a key contact and subject matter expert.
    • Promote a positive working relationship for all team members.
    • Act as a resource and expert to the department, branch, and network on consolidation requirements and process initiatives.
    • Monitor consolidation trends and their impact on our processes and operations.
  • Other Activities:
    • Ensure SOPs are maintained and adhered to.
    • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue.
Required Qualifications
  • High school diploma or GED.
  • Minimum 3-5 years of global forwarding industry experience.
  • Advanced proficiency in Microsoft Office Suite of programs.
Preferred Qualifications
  • Associate's or bachelor's degree from an accredited college or university.
  • Knowledge or coursework in Supply Chain, Logistics, or International Business.
  • Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily.
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
  • High level of attention to detail.
  • Ability to work in a fast-paced and deadline-driven office environment.
  • Proactive, ambitious, hardworking, and analytical mindset.
  • Values a diverse and inclusive work environment.

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.



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