Global Service Solutions Manager
6 days ago
Job Summary
We are seeking a Global Service Solutions Manager to join our team at Johnson Controls International plc. In this role, you will be responsible for providing technical support for our BE products and managing the Solution Database.
Main Responsibilities
- Provide technical support for BE products to Field Sales and Service channels, as well as internal PTS Engineers/Organizations on a global basis.
- Create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
- Collaborate with quality management and engineering to improve overall life cycle cost and drive product reliability through the Continuous Improvement Process.
Requirements
- Bachelor's Degree in Engineering or a related Technical/Scientific field and a minimum of eight (8) years' experience OR minimum of twelve (12) years of hands on technical experience and troubleshooting with a knowledge of HVAC&R products.
- Must be able to travel both domestically and Internationally up to 75% of the time.
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