
Retail Customer Experience Specialist
1 week ago
We are seeking a professional Digital Ambassador to join our team.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a retail setting.
As a Digital Ambassador, you will play a key role in guiding customers through the process of creating digital IDs, assisting with app downloads and navigation, and providing support for microsite usage.
- Customer-facing role in a retail setting
- Ability to commit to shift work including weekends
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Responsibilities include:
- Guiding customers to create digital IDs
- Assisting customers with app download and navigation
- Providing support for microsite usage
- Helping manage Q-matic system and issue queue tickets
- Assisting with SIM and router exchange procedures
- Supporting customers with prepaid top-ups
- Responding to general enquiries at the service area
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Flexibility to work variable shifts including weekends
Benefits of working with us:
- Competitive salary and bonus structure
- Opportunities for career growth and development
- Collaborative and dynamic work environment
Apply now to take the first step towards an exciting and rewarding career as a Digital Ambassador.
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