Retail Customer Experience Specialist

1 week ago


Singapore beBeeDigital Full time $23,000 - $27,500
Role Overview

We are seeking a professional Digital Ambassador to join our team.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a retail setting.

As a Digital Ambassador, you will play a key role in guiding customers through the process of creating digital IDs, assisting with app downloads and navigation, and providing support for microsite usage.

  • Customer-facing role in a retail setting
  • Ability to commit to shift work including weekends

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities include:

  1. Guiding customers to create digital IDs
  2. Assisting customers with app download and navigation
  3. Providing support for microsite usage
  4. Helping manage Q-matic system and issue queue tickets
  5. Assisting with SIM and router exchange procedures
  6. Supporting customers with prepaid top-ups
  7. Responding to general enquiries at the service area
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to work variable shifts including weekends

Benefits of working with us:

  • Competitive salary and bonus structure
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

Apply now to take the first step towards an exciting and rewarding career as a Digital Ambassador.



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