Retail Customer Experience Specialist

1 week ago


Singapore beBeeCustomerService Full time

Customer Service Representative Job Description

The role of a Customer Service Representative involves interacting with customers to provide assistance and resolve their queries in a timely and professional manner. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and contributing to the success of our retail operations.

  • Main Responsibilities:
    • Interact with customers to understand their needs and provide relevant information and solutions.
    • Respond promptly to customer inquiries and resolve issues in a courteous and efficient manner.
    • Process transactions and manage customer complaints in accordance with company policies and procedures.
    • Upsell promotional products and new items to customers to increase sales and revenue.
    • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
    • Participate in training sessions to enhance knowledge and skills related to customer service and product offerings.
  • Requirements:
    • A minimum 'N' level certification or equivalent qualification.
    • At least 1 year of experience in a retail environment.
    • Possess strong communication and interpersonal skills, with the ability to work effectively in a team.
    • Be flexible and available to work varied shifts, including evenings and weekends.

We are seeking a motivated and customer-focused individual who can deliver exceptional service and contribute to the success of our team. If you have a passion for retail and customer service, we encourage you to apply.



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