Customer Service Ambassador for Hotel Operations

3 days ago


Singapore Far East Organization Full time

About the Role:

Far East Organization is seeking a highly skilled and motivated Customer Service Ambassador to join our hotel operations team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to all guests.

Duties and Responsibilities:

  • To handle reception/front desk duties, including checking-in and checking-out of hotel guests.
  • To provide courteous and efficient service to all hotel guests, ensuring their stay with us is memorable and enjoyable.
  • To handle all telephone calls promptly, responding to guest inquiries and resolving any issues in a professional manner.
  • To be familiar with all room types and rates in the hotel, as well as their availability status, enabling you to upsell whenever possible.
  • To handle cashiering functions, adhering to the hotel's standard policies and procedures.
  • To take ownership of problems, handling guest complaints promptly and professionally, reporting back to supervisors for further follow-up if necessary.
  • To be knowledgeable about hotel facilities and functions, major city attractions, and events, providing accurate information to guests as requested.
  • To maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication and teamwork.

Requirements and Qualifications:

  • A minimum diploma qualification in any field.
  • Relevant work experience will be considered.
  • Willingness to work rotating shifts.
  • A positive attitude, outgoing personality, and good communication skills.
  • PREFERRED EXPERIENCE IN THE HOSPITALITY INDUSTRY ALONG WITH FAMILIARITY OF THE OPERA SYSTEM.

What We Offer:

  • An estimated monthly salary of SGD $3,500 - SGD $4,000.
  • The opportunity to work in a dynamic and fast-paced environment with a reputable hospitality company like Far East Organization.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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