Customer Service Ambassador for Hotel Operations
3 days ago
About the Role:
Far East Organization is seeking a highly skilled and motivated Customer Service Ambassador to join our hotel operations team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to all guests.
Duties and Responsibilities:
- To handle reception/front desk duties, including checking-in and checking-out of hotel guests.
- To provide courteous and efficient service to all hotel guests, ensuring their stay with us is memorable and enjoyable.
- To handle all telephone calls promptly, responding to guest inquiries and resolving any issues in a professional manner.
- To be familiar with all room types and rates in the hotel, as well as their availability status, enabling you to upsell whenever possible.
- To handle cashiering functions, adhering to the hotel's standard policies and procedures.
- To take ownership of problems, handling guest complaints promptly and professionally, reporting back to supervisors for further follow-up if necessary.
- To be knowledgeable about hotel facilities and functions, major city attractions, and events, providing accurate information to guests as requested.
- To maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication and teamwork.
Requirements and Qualifications:
- A minimum diploma qualification in any field.
- Relevant work experience will be considered.
- Willingness to work rotating shifts.
- A positive attitude, outgoing personality, and good communication skills.
- PREFERRED EXPERIENCE IN THE HOSPITALITY INDUSTRY ALONG WITH FAMILIARITY OF THE OPERA SYSTEM.
What We Offer:
- An estimated monthly salary of SGD $3,500 - SGD $4,000.
- The opportunity to work in a dynamic and fast-paced environment with a reputable hospitality company like Far East Organization.
- Ongoing training and development opportunities to enhance your skills and knowledge.
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