Senior Technology Operations Leader
13 hours ago
This is a highly sought-after opportunity to lead the establishment of a new technology function, driving operational excellence across production systems, application support, and vendor-managed services.
Key Responsibilities:- Lead day-to-day operations across business-critical applications, infrastructure, and vendor-supported platforms
- Define and implement IT service management processes (incident, problem, change management)
- Establish and track SLAs, SLOs, and KPIs to ensure high service quality
- Act as the key liaison between internal teams, group technology, and external vendors
Our ideal candidate has 8-12 years of experience in Technology Operations, SRE, or ITSM roles. They should have an in-depth understanding of ITIL, modern DevOps, and observability tooling, with proven ability to manage third-party vendors and service providers.
Requirements:- 8–12 years of experience in Technology Operations, SRE, or ITSM roles
- In-depth understanding of ITIL, modern DevOps, and observability tooling
- Proven ability to manage third-party vendors and service providers
- Strong interpersonal and stakeholder engagement skills
- Degree in Computer Science, Engineering, or related field
- Comprehensive healthcare and wellness programs
- Hybrid working model – centrally located office
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