Global Reservation Sales Representative

4 days ago


Singapore beBeeReservationSales Full time $3,500 - $5,500

Pan Pacific Hotels Group is a dynamic hospitality company comprising three well-established brands.

We are seeking a motivated individual to join our global team as a Reservation Sales Agent.

The successful candidate will be responsible for the smooth operations of the Global Central Reservation Office (CRO) in accordance with established objectives, performance, and quality standards.

Key Responsibilities:

  • Handle inquiries and obtain correct information regarding details of the reservation.
  • Answer, confirm, and process reservation requests.
  • Ensure all information pertaining to reservations is properly taken and entered into the system.
  • Maximize hotel revenue by turning inquiries into reservation sales and upselling whenever possible.
  • Ensure that all daily transactions are entered into the system and updated accordingly within the stipulated turnaround time.
  • Ensure that all follow-ups are done promptly and efficiently.
  • Ensure that no-shows, traces, missing correspondences, and airport car transfers are managed effectively.

Requirements:

  • Passion for the industry and drive to create Service Excellence Culture.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency in hotel management systems and software.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.


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