Contact Center Performance Specialist

5 days ago

Singapore beBeeTrainer Full time $4,000 - $6,000
Job Description

As a Contact Center Trainer, you will be responsible for designing and developing comprehensive training programs to equip agents with the skills and knowledge required to deliver exceptional customer service.

The ideal candidate will have a strong background in instructional design, adult learning theory, and performance improvement. You will work closely with team leaders and operations managers to align training initiatives with business objectives and support overall contact center performance.

Your expertise in quality assurance, call monitoring, and performance analysis will enable you to identify areas for improvement and develop targeted training solutions. You will also collaborate with subject matter experts to ensure that training content is accurate and up-to-date.

  • Design and develop engaging training materials, modules, and curricula for new hire orientation and ongoing staff development.
  • Conduct classroom-style, virtual, and on-the-job training sessions to ensure agents are well-equipped with product knowledge, systems training, and customer service skills.
  • Perform regular quality assessments, call monitoring, and audits to evaluate agent performance and identify areas for improvement.
  • Analyze quality reports, customer feedback, and performance metrics to pinpoint knowledge gaps, process inefficiencies, and training needs.
Required Skills and Qualifications
  • Minimum of 3 years of experience as a Contact Center Trainer or in a similar role.
  • Proven experience in designing training programs and conducting on-the-job training.
  • Strong background in conducting quality audits, call monitoring, and performance analysis.
  • Excellent communication, presentation, and facilitation skills.
  • Ability to analyze data, identify trends, and implement effective training solutions.
Benefits
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • The chance to make a significant impact on agent performance and customer satisfaction.

  • Contact Center Support Specialist

    1 week ago

    Singapore ABB Full time

    **Contact Center Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Contact Center Supervisor

    1 week ago

    Singapore beBeeLeadership Full time $54,000

    Job Title: Contact Center SupervisorWe are looking for a dedicated and experienced professional to lead our Contact Center team. As a Contact Center Supervisor, you will be responsible for overseeing daily operations, ensuring high service levels, and supporting the growth and development of your team.This is an excellent opportunity for someone who is...

  • Contact Center Manager

    2 days ago

    Singapore Terra Systems Full time

    Overview Since its incorporation in 2003, Terra Systems has become a leader in IT systems integration, providing customized, efficient, and cost-effective solutions to enterprises of all sizes. Headquartered in Singapore, Terra Systems operates in over 10 countries in the Asia Pacific region. We specialize in designing, building, managing, and optimizing IT...

  • Contact Center Trainer

    1 week ago

    Singapore TERRA SYSTEMS PTE. LTD. Full time $70,000 - $120,000 per year

    About UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities:Design & Develop...

  • Contact Center Trainer

    5 days ago

    Singapore Terra Systems Full time

    Overview Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. Key Responsibilities Design & Develop...

  • Contact Center Trainer

    1 week ago

    Singapore TERRA SYSTEMS PTE. LTD. Full time

    **About Us**: Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level. **Key Responsibilities**: - **Design...

  • Contact Center Trainer

    1 week ago

    Singapore TERRA SYSTEMS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsTerra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key...

  • Contact Center Trainer

    7 days ago

    Singapore TERRA SYSTEMS PTE. LTD. Full time

    About Us Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives to the next level.Key Responsibilities: Design & Develop...

  • Zoom Contact Center Specialist

    1 week ago

    Singapore Zoom Full time

    The job location can be either Singapore, Australia, Japan, or Korea. **Responsibilities**: - Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements - Work with customers to help them understand all the possible solutions Zoom Contact Center can...

  • Contact Center Solutions

    2 days ago

    Singapore Avaya Full time

    **About Avaya**: **About the Opportunity**: - Carries Sales Quota for Avaya OneCloud Solutions in ASEAN. - Work in partnership with area sales team to drive OneCloud CC business. - Develop the strategy, sales activity plan to achieve the assigned quota and KPI set by the APJ solutions & sales specialist leader in alignment with the relevant country and...