Experience Leader

6 days ago

Singapore beBeeExcellence Full time $90,000 - $120,000
Job Description

We are seeking a seasoned leader to oversee the guest experience at our property. As a Guest Experience Team Leader, you will play a pivotal role in ensuring that our guests have a seamless and extraordinary stay.

Your primary responsibility will be to oversee and coordinate all aspects of a guest's stay experience, from anticipating their needs to exceeding their expectations.

You will lead a team of guest experience executives/interns to deliver exceptional service, providing guidance and training as needed.

In addition, you will conduct regular evaluations of guest interactions and review guest feedback to identify trends and areas for improvement.

This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to creating memorable experiences for our guests.

Required Skills and Qualifications
  • Bachelor's degree or diploma in hospitality management, business administration, or a related field.
  • Proven experience in luxury hospitality with a strong track record in front office or a similar role.
  • Exceptional interpersonal skills with the ability to engage and connect with guests from diverse backgrounds.
  • Demonstrated problem-solving abilities and a proactive approach to guest satisfaction.
  • Impeccable attention to detail and a passion for creating memorable guest experiences.
Benefits

We offer a range of benefits to support the well-being and career development of our employees, including:

  • Career growth opportunities
  • Unique company culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability)
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
About Us

We are committed to delivering exceptional guest experiences and creating lasting memories for our visitors.

We strive to provide a work environment that supports the personal drive for excellence and mutual respect among our colleagues.

We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

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