
Experience Leader
1 week ago
The Lo & Behold Group is a hospitality company that creates timeless destinations and thought-leading experiences.
About Our CultureWe are passionate about shaping the city through our industry and take great pride in grooming the next generation of hospitality leaders.
About The RoleThis role is one of few positions directly influencing the guest experience. You will ensure guests leave happy and satisfied with service and experience at our restaurants, identifying unique opportunities to delight in day-to-day service.
- Building and maintaining relationships with guests
- Order taking & menu description
- Up-selling products based on extensive product knowledge
- Ensuring guest satisfaction by being proactive in service operations
- Improving procedures and systems
We believe in taking care of our people so they can take care of others. Our programme recognises and supports individuals through incentives, medical coverage, employee discounts across venues, celebrations for key milestones, and sabbaticals for long-service individuals.
To succeed as a Frontline Ambassador you will:
- Go above and beyond to make someone else's day
- Be thoughtful and kind while upholding high standards
- Own outcomes and drive solutions
- Be ever-curious and always learning
Entry level
Employment TypeFull-time
Job FunctionCustomer Service
IndustriesRestaurants
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