Senior Complaints Manager

1 week ago

Singapore beBeeComplaints Full time $90,000 - $120,000
Job Title: Senior Complaints Manager

We are seeking an experienced and skilled professional to lead our complaints management team. The ideal candidate will have a strong track record of resolving customer complaints in a fair and efficient manner, with excellent communication and interpersonal skills.

  • The successful candidate will be responsible for managing the day-to-day activities of the complaints team, including responding to customer inquiries, investigating complaints, and implementing process improvements to reduce complaint resolution times.

In addition to these responsibilities, the Senior Complaints Manager will also play a key role in developing and implementing policies and procedures related to complaints management, as well as providing training and coaching to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

Required Skills and Qualifications:
  • Minimum 1 year of experience in handling complaints
  • At least 2 years of experience in leadership or supervisory roles
  • In-depth knowledge of complaints processes, standards, and best practices
  • Strong analytical and problem-solving abilities
Benefits:

This is an excellent opportunity for an experienced complaints manager to take on a new challenge and make a meaningful contribution to our team's success. In return, we offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.

Others:

If you are a motivated and results-driven individual with a passion for customer service and complaints management, we would love to hear from you

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