Complaints Management Specialist

7 days ago

Singapore beBeeCustomerService Full time $60,000 - $90,000

We're on a mission to revolutionize customer service.

Key Responsibilities
  • Develop and implement a robust complaints management strategy that aligns with regulatory standards, ensuring exceptional customer experiences.
  • Lead a team of Complaints Officers, providing guidance, coaching, and support to ensure efficient complaint handling and adherence to established procedures.
  • Analyse complaints data to identify underlying trends and address root causes, enhancing the overall customer experience.

Skill Requirements:

  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritise tasks effectively.
  • Demonstrated ability to lead and motivate a team.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real difference in our customers' lives.

About This Role:

  • This is a unique opportunity to join a dedicated team focused on delivering exceptional customer service.
  • You will have the chance to develop your leadership skills and make a tangible impact on our customers' experiences.

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