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Senior eCommerce Executive

2 months ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
About the Role

We are seeking a highly skilled and experienced Senior eCommerce Executive to join our team at THE SUPREME HR ADVISORY PTE. LTD. as a key member of our FMCG business unit.

Key Responsibilities
  • E-Marketing Strategy Planning:
    • Collaborate with the Commercial Manager to develop and oversee the online retail strategy for Singapore and potential new markets in Asia Pacific across all channels to drive business growth.
    • Support the development and execution of comprehensive brand and product marketing strategies, ensuring alignment with business objectives and maximizing revenue and engagement across the customer funnel.
    • Plan, develop, and implement strategies to attract and retain online customers, ranging from the running of customer engagement activities, improvement of customer journey on eStore and development of new content to boost conversion rates.
    • Conceptualize and create engaging content (including copywriting) for organic and paid acquisition channels, such as digital ads and EDMs.
    • Coordinate with cross-functional teams on the execution of brand, marketing, and eCommerce activities.
    • Develop and manage partnerships with key opinion leaders, media titles, other brands, as well as other stakeholders from conception to execution.
    • Responsible for monthly reports analyzing brand and competitor performance, offering insights and identifying growth opportunities.
    • Stay abreast of industry trends and developments, ensuring our content remains fresh, relevant, and ahead of the curve.
  • eCommerce Channel Management:
    • Manage the day-to-day operations on eStore and marketplaces, including the updating of storefronts, order fulfillment and resolution of customer inquiries and other issues.
    • Update and maintain eCommerce content, ensuring all pages, products & prices across all platforms are accurate and updated at all times.
    • Plan and execute tactical offers / mechanics / promotions to support key campaigns on platforms.
    • Develop and manage livestreaming campaigns on TikTok and other platforms, including the engagement and maintenance of relationships with content creators.
    • Liaise with external vendors to troubleshoot issues faced on eStore, optimize user experience, and evolve the backend operating system.
    • Analyze and review product & campaign performances to improve marketing effectiveness and ROI.
    • Any other ad-hoc duties assigned.
    Requirements
    • A good degree or diploma in business, marketing, or a related field.
    • Minimum 2 to 3 years of experience, with preferably experience in the FMCG / beauty industry.
    • Prior experience in working with platforms such as Shopee, Lazada and eStore – with a proven track record in driving and growing eCommerce revenue channels.
    • Familiarity with the usage of Shopify to manage eStore is a plus.
    • Strong aesthetic flair, and preferably with basic skills in Adobe Illustrator, or online image-editing software such as Photopea.
    • Familiarity with social media platforms, paid media tools, and digital analytic tools such as Google Analytics is a plus.